SERVICES & WARRANTY
OUR COMMITMENTS
From 100€ of purchase, you don't pay any shipping costs.
We already ship to more than 40 countries around the world and more are being added all the time. You can find a list of our resellers here : STORE LOCATOR. A list of distributors who sell online is also available on the same page.
You can purchase your Horse Pilot products by credit card, Stripe, PayPal or Apple Pay. We currently accept CB, Mastercard, Visa, Maestro and American Express (via Stripe). Payments by bank transfer or check are not accepted.
You have absolutely nothing to worry about here: our online shop is completely secure. We use SSL (Secure Socket Layer) technology. SSL encrypts and protects all data you send us over the internet. When SSL is activated, a padlock appears next to the address in your browser and/or the address does not start with HTTP as usual, but HTTPS. The connection is secure.
Your payment IDs and passwords are not stored on our website but by the infrastructure of our payment partner. Finally, you will be redirected to a secure page on which you will be asked to authenticate with your bank in order to validate the transaction.
All Horse Pilot products are guaranteed for 2 years under sporting conditions.
On horseback, falling is part of the sport. If this happens to you, we will repair your garment free of charge so that you can get back in the saddle.
Horse Pilot orders in the EU can be returned free of charge within 30 days for an exchange or refund.
From 100 € of purchase you do not pay any shipping costs.