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Service and warranties • Customer service

produits garantie deux ans

PRODUCT WARRANTY


All Horse Pilot products are guaranteed for 2 years
under sporting conditions of use.

Horseback riding is an everyday sport that requires a real physical commitment whether on foot or on horseback. The equipment is regularly put to the test. 

Our clothes are designed for that, they are produced and tested to resist.

Despite all our attention, it can happen that a loose seam, a zipper breaks or a material presents a problem.

If this happens to you because of a manufacturing defect, we will try to repair or, failing that, offer you an exchange, refund or replacement by an equivalent product as long as this incident occurs within a reasonable period of time following the date of purchase.

We do not guarantee the products in case of a fall. Our free repair service is there to help you in this case.

To return an item under warranty for exchange or repair, please fill out this form:

Where did you buy your product ?

In case of a defect on your product, we will bear the costs of return and reshipment with our transport service.

 

 

réparation gratuite

FREE REPAIR SERVICE

On horseback, falling is part of the sport.
If this happens to you, we will repair your garment free of charge
so that you can get back in the saddle.

Horse Pilot offers a free repair service for clothing damaged in a fall from a horse.

In addition to a boost to riders after a fall, we believe that if a 2nd life can be given to a garment, it is one less garment in the trash.

Free repair service also applies to products not covered by the 30-day return policy.

The following products are not eligible for this service:
Airbag vests (but the compatible line does), rain jackets with welded seams (ex: Element, Integral, Rain Free, etc.) and all accessories.

Repair times may vary depending on service congestion or the type of repair to be performed. However, please allow approximately 3 to 4 weeks between the receipt of the product by our team and its reshipment.

The shipping costs will have to be borne by the customer and your package will have to contain the mention FREE REPAIR SERVICE.

We will take care of returning your repaired product to you free of charge via our standard delivery service.

We will not be able to take in charge possible customs charges and thank you for returning clean products.

We reserve the freedom to refuse a repair because of too much wear and tear, irreversible damage or stains or other. However, we will do our best to offer you a replacement solution.

 

 

retours gratuits

FREE RETURNS

Horse Pilot orders can be returned free of charge
within 20 days for an exchange or refund.

If you are not completely satisfied with your Horse Pilot purchase, you can return it to us within 20 days of purchase for an exchange or refund.

They must be in perfect condition, unwashed and if possible in their original packaging and labeled.

This free returns service is valid for products purchased on the horsepilot.com website, for Horse Pilot products purchased through a third party reseller, please contact the latter directly.

Where did you buy your product ?

 

 

frais de port offert

FREE SHIPPING

From 100€ of purchase, you don't pay any shipping costs.

SECURE OR DEFERRED PAYMENT 
MasterCard, CB, Visa, Paypal, Amex, Apple Pay … 

4X Paypal

PAY IN 3 OR 4 TIMES


You can now pay in 3X or 4X with PayPal.

Easy and flexible
Your purchases can easily be paid in 3 or 4 instalments over 3 or 4 months(1). You can view and manage your installments from your PayPal app. Early repayment is possible at any time and at no extra charge.

The "4X or 3X Payment" is a credit that allows you to pay in four monthly instalments for eligible purchases (from EUR 50 to EUR 2,000) that you have made via your PayPal account. The first monthly instalment is taken at the time of purchase and the remaining amount is spread over three (3) months from the date of signature of the Contract.

Easy as 1-2-3…
1. Check out with PayPal
2. Choose “Pay in 3” or " Pay in 4" and complete your purchase.
3. Make the first payment now, the rest in two or three payments every month on the same date.

(1) Subject to acceptance by PayPal and subject to conditions. Financing offer with compulsory contribution and reserved for private individuals. Credit over a period of 3 months with a fee of 2.1% of the amount of your transaction up to a maximum of €20. You have a 14-day withdrawal period to give up your credit. The lender is PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg. The above conditions may change depending on your country.

 

*Consult the guarantee exclusions reminder in the general conditions of sale


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