Our guarantee

Dependable quality

Horse Pilot equestrian apparel is designed with constant dedication to perfection. Very careful attention is paid to the quality of the materials we select for their technical excellence and their suitability to the demands of riding.

The manufacturing centers are all specialized in sports performance clothing, so you’re sure they will be of optimal quality.

Before any new product is introduced, Horse Pilot submits it to a wide-scale testing process under extreme conditions.

Horse Pilot invests in extensive quality control procedures to make sure that nothing will interfere with the excellent quality of our products.

Horse Pilot equestrian apparel is meant to help you excel, and not hold you back.

The quality of our products is our number one priority!

French Design

Horse Pilot products are designed in partnership with one of the best textile research entities in Europe, Jonathan & Fletcher, based in Annecy and specialized in extreme sports that require perfection.

The whole development phase takes place in France. From design to prototype, testing, pattern cutting, and grading.

Most of the technical textiles used are created in France or nearby European countries. Assembly takes place in France or nearby European countries depending on the specialization of each factory.

For high-end garment quality, France is a real incubator of textile innovation.

Satisfaction guaranteed

If you’re not satisfied with your purchase*, legislation in place allows you a return period of 7 days. So you can make your choice more conveniently, Horse Pilot extends the exchange period to 15 days from receiving your order.

For any reason, you may contact us through the Contact Us link to let us know of your intention to return a product within 15 days starting from the date you received the order at your home. We will exchange the product or refund the entire price of the purchase, including any delivery charges.

Of course, the refund depends on the product being returned to us in perfect resale condition, returned in its complete and undamaged original packaging. Return charges are the responsibility of the customer.

Once the product is received by us, the refund will be made in the amount of the order and the refund method will be the same as the payment method used when placing the order (credit card, paypal, bank transfer, or check).
*not including personalized competition jacket.

Personalized competition jackets, having been produced specifically for the client, are not covered by the legislation in force, and therefore the vendor is unable to accept returns. To guarantee your satisfaction Horse Pilot will accept a return if there is a problem with the fit. You may contact us within 15 days starting from your receipt of the jacket to inform us of the problem with the size. You may then send the new jacket back to us in its original packaging for a change of size. Please note: no changes to the model and colors of the jacket will be possible.

Our representatives are all in France, and are all seasoned equestrians available to assist you by email at contact@horsepilot.fr, by telephone at 04 91 11 88 92 or by mail at the following address:

Horse Pilot
14 rue Haddock

59650 VILLENEUVE D’ASCQ

Secure Payment Methods

Horse Pilot guarantees reliable and secured payment, and offers several methods for paying for your order. Choose the solution that best suits your needs.

Secured payment with a credit card

With Horse Pilot, you can be sure that your payments are perfectly secured. Our 3D Secure payment platform is a PCI Data Security Standard-certified electronic payments provider, with payment options known as the most stringent in terms of security. 3D Secure is compatible with virtually any navigator, and all your personal data are encrypted and secured during transmission, preventing any access by any unauthorized third party.

Payment via your PayPal account

Paypal payments are also guaranteed secure. You can use the PayPal secured banking server in a secured environment. Your credit card number is therefore directed to the bank servers, and your payment is directly made to the bank in a secured environment without passing through the retailer’s server, which is an even more significant guarantee in that your card information is known only by our PayPal payment partner.

Payment by check

Send a check payable to SARL Horse Pilot, along with your order confirmation, to the following address:

SARL Horse Pilot, 14 rue Haddock – 59650 VILLENEUVE D’ASCQ

The order will not be processed until the check has been received and validated.

Payment by bank transfer

For bank transfers, the information necessary to complete the transfer is provided on the www.horsepilot.fr website once the payment method is chosen.