COMMITTED TO YOUOR SERVICE
Diagnostics & Inspection
Our customer service department offers a comprehensive diagnostic check of your airbag to verify that it is functioning properly or to identify any potential issues.
An inspection may be recommended in the following situations:
- after a significant fall
- in the event of repeated deployments
- if the airbag did not deploy in an abnormal situation
- if the vest exhibits unusual behavior (inflation, deflation, etc.)
- after exposure to extreme conditions (humidity, heat…)
An inspection ensures that your equipment is fully operational.
Inspection Process
When your airbag is brought in for service, it undergoes several checks:
- testing of the inflation system and pressure resistance
- inspection of the deployment mechanism
- inspection of components (seams, fabric, technical elements)
These checks verify the product’s compliance and reliability before it is returned to service.
Repair & Maintenance
If a defect is detected, a repair may be offered.
Depending on the nature of the repair:
- some repairs can be performed immediately
- others require in-depth expertise at a specialized workshop
In all cases, a diagnosis is performed beforehand to determine the most appropriate solution.
Process for Service Requests
For all after-sales service requests:
- Fill out the after-sales service request form
- Describe the problem encountered in detail
- Attach the necessary documents (proof of purchase, photos, etc.)
- Wait for approval before shipping
All requests must be approved in advance to be processed.
Shipping Terms
- Shipping costs are the customer’s responsibility
- Return shipping costs may be covered depending on the situation
Specific terms will be provided upon acceptance of the request.
Eligibility Requirements
After-sales service applies to products:
- purchased through Horse Pilot or its distribution network
- used under normal conditions
Any improper use or modification of the product may result in a refusal to process the claim.
Safety & Recommendations
Rider safety remains our priority.
If you have any doubts about the proper functioning of your airbag:
- Do not use the product
- Contact customer service immediately
Quick Access
- Airbag FAQ
- Guides & Maintenance
- Warranty
- Contact Customer Service
