This service is for you if you have had a fall that has damaged your clothing and/or your products are not covered by the 30-day return policy.
Horse Pilot offers a free repair service for clothing damaged in a fall from a horse. In addition to a boost to riders after a fall, we believe that if a 2nd life can be given to a garment, it is one less garment in the trash.
The following products are not eligible for this service:
Airbag vests (but the compatible line does), rain jackets with welded seams (ex: Element, Integral, Rain Free, etc.) and all accessories.
Repair times may vary depending on service congestion or the type of repair to be performed. However, please allow approximately 3 to 4 weeks between the receipt of the product by our team and its reshipment.
The shipping costs will have to be borne by the customer and your package will have to contain the mention FREE REPAIR SERVICE.
We will take care of returning your repaired product to you free of charge via our standard delivery service.
We will not be able to take in charge of possible customs charges, and thank you for returning clean products.
We reserve the freedom to refuse a repair because of too much wear and tear, irreversible damage or stains or other. However, we will do our best to offer you a replacement solution.To request a free repair, please fill out this form:Free repair service
If you wish to have your Horse Pilot clothing repaired by us and that this one is out of guarantee and is not the fact of a fall of horse, you can make the request with the following form:Paid repair service
|Type of repair
|Price in Euro
|Change of buttons on jacket
|Change of zip on pants
|Change of press stud on pants
|Change of central zip on winter jacket
|Change of pocket zip on winter jacket
|Re-sewing on winter jacket
If your request concerns a warranty claim, follow this link.