SERVICES & WARRANTY
OUR COMMITMENTS
All Horse Pilot products are guaranteed for 2 years under sporting conditions of use.
This service is for you if you have a problem with a product purchased less than 2 years ago.
We do not guarantee the products in case of a fall.
Our Free Repair Service is here to help you in this case.
Horseback riding is an everyday sport that requires a real physical commitment whether on foot or on horseback. The equipment is regularly put to the test.
Our clothes are designed for that, they are produced and tested to resist.
Despite all our attention, it can happen that a loose seam, a zipper breaks or a material presents a problem.
If this happens to you because of a manufacturing defect, we will try to repair or, failing that, offer you an exchange, refund or replacement by an equivalent product as long as this incident occurs within a reasonable period of time following the date of purchase.
In case of a defect on your product, we will bear the costs of return and reshipment with our transport service.
To return an item under warranty for exchange or repair, please fill out this form:
Where did you buy your product ?
Consult the guarantee exclusions reminder in the general conditions of sale general conditions of sale
SERVICES & WARRANTY
All Horse Pilot products are guaranteed for 2 years under sporting conditions.
On horseback, falling is part of the sport. If this happens to you, we will repair your garment free of charge so that you can get back in the saddle.
Horse Pilot orders in the EU can be returned free of charge within 30 days for an exchange or refund.
From 100 € of purchase you do not pay any shipping costs.