ALL HORSE PILOT PRODUCTS ARE GUARANTEED FOR 2 YEARS UNDER SPORTING CONDITIONS OF USE.
This service is for you if you have a problem with a product purchased less than 2 years ago. For products purchased from a retailer, we advise you to contact the store from which you purchased it.
We do not guarantee the products in case of a fall. Our Free repair service in case of a fall is here to help you in this case.
Horseback riding is an everyday sport that requires a real physical commitment whether on foot or on horseback. The equipment is regularly put to the test.
Our clothes are designed for that, they are produced and tested to resist.
Despite of all our attention, it can happen that a product presents a problem.
If this happens to you, we will try to repair it or, failing that, offer you an exchange, refund or replacement with an equivalent product, provided that this incident occurs within a reasonable period of time after the date of purchase.
In case of a defect on your product, we will bear the costs of return and reshipment with our transport service.
To complete a warranty request, please fill out this form.
The following damages are not covered by the warranty:
Impact damage and scratches.
Damage caused by misuse, abuse or neglect.
Failure to follow washing instructions causing discoloration/shrinkage/pitting.
Normal wear and tear of materials, discoloration due to abnormal use of the garment.
A Horse Pilot repair service is available for a fee.
See the reminder of the exclusions of guarantee in the general conditions of sale
Consult the guarantee exclusions reminder in the general conditions of sale