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The warranty covers manufacturing defects affecting the product under normal use.

  • - Material defects
  • - Assembly defects
  • - System malfunctions attributable to manufacturing
  • - Normal wear and tear from use
  • - Damage resulting from improper use
  • - Use of incompatible components (including cartridges)
  • - Failure to follow maintenance or service recommendations
  • - Damage resulting from a fall or impact

An airbag is a protective device designed to reduce the impact of a fall, though it does not completely eliminate the risks associated with horseback riding.

Its effectiveness depends in particular on:

  • - Proper fit
  • - Overall condition
  • - Compliance with usage instructions

If you have a complaint:

- Contact Horse Pilot customer service

- Provide the necessary information (proof of purchase, photos, description)

- Wait for approval before shipping anything

The warranty is valid subject to:

  • - Compliance with the terms of use
  • - Regular maintenance of the product
  • - Compliance with the recommended service intervals

EXTENDED WARRANTY

Any questions?

Contact us

Our customer service team is available to answer your questions

Our customer service team is available to answer your questions

by email or by phone at +33 4 99 54 63 52

Monday through Thursday from 9:00 AM to 12:30 PM and from 1:30 PM to 5:00 PM; Friday from 9:00 AM to 12:30 PM and from 1:30 PM to 3:00 PM—response within 24 to 48 hours, on business days.

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