SERVICES & WARRANTY
OUR COMMITMENTS
Horse Pilot orders can be returned free of charge within 30 days for an exchange or refund
If you are not completely satisfied with your Horse Pilot purchase, you can return it to us within 30 days of purchase for an exchange or refund. Special conditions during promotional sales, the customer is responsible for return costs for any purchase of products on sale.
They must be in perfect condition, unwashed and if possible in their original packaging and labeled.
This free returns service is valid for products purchased on the horsepilot.com website, for Horse Pilot products purchased through a third party reseller, please contact the latter directly.
In addition to a boost to riders after a fall, we believe that if a 2nd life can be given to a garment, it is one less garment in the trash.
Free repair service also applies to products not covered by the 30-day return policy.
The following products are not eligible for this service:
Airbag vests (but the compatible line does), rain jackets with welded seams (ex: Element, Integral, Rain Free, etc.) and all accessories.
SERVICES & WARRANTY
All Horse Pilot products are guaranteed for 2 years under sporting conditions.
On horseback, falling is part of the sport. If this happens to you, we will repair your garment free of charge so that you can get back in the saddle.
Horse Pilot orders can be returned free of charge within 20 days for an exchange or refund.
From 100€ of purchase you do not pay any shipping costs.