FREE RETURNS
ORDERS ON THE WEBSITE WWW.HORSEPILOT.COM CAN BE RETURNED FREE OF CHARGE WITHIN 30 DAYS FOR AN EXCHANGE OR A REFUND.
* In metropolitan France & USA
If you are not completely satisfied with your Horse Pilot purchase, you can return it to us within 30 days of purchase for an exchange or refund. Special conditions for the periods of sales and black friday: the expenses of return are chargeable to the customer for any purchase of products sold during these periods.
If you are not completely satisfied with your Horse Pilot purchase, you can send it back to us within 30 days of the reception date for an exchange or a refund.
They must be in perfect condition, unwashed and in their original packaging, as well as labelled.
To return an item for exchange or refund, please fill the form below, you will then have 5 days to send your parcel.
* An order can only be returned or exchanged once free of charge. If a return is the result of an exchange, the return will be at the customer's expense.
Fill the formReturn / exchange costs
These are payable by Horse Pilot for Metropolitan France and the United States. For other areas, outside the Metropolitan France and the United States, they are payable by the customer.
Return / exchange address
Return/exchange labels are managed by Horse Pilot. To do so, please fill in the form accessible via the link above. For the United States, returns/exchanges will be sent to the following warehouse: Lawrenceville, Georgia 30046 USA. For the rest of the world, returns/exchanges will be sent to the following warehouse:
Horse pilot / échanges et retours 350 rue de la muque 59830 Cysoing, FRANCE.
If your request concerns a pack, you can return it to us, in full or in part, within 30 days of its purchase date for an exchange or a full or partial refund. If you decide to request a refund for only one of the items in the pack, the pack will be broken and the associated discount will be lost. In this way, the products will return to their original selling price, and the refund will be calculated according to this.
For Horse Pilot products purchased through a third party retailer, please contact the retailer directly.
The garment must be clean and folded in its original container with the label attached as received. Any product returned stained, dirty, crumpled, deformed or damaged in any way will be returned as is. Horse Pilot reserves the right to refuse the exchange or refund of the product in the event of failure to comply with any of the above conditions, in accordance with its general conditions of sale. Conditions available on horsepilot.com.
Return cost
COLISSIMO: France > FREE only 1 time per order
CHRONOPOST : BE, DE, LE, NL, ES, IT > 12 euros
CHRONOPOST : at, pl, ie, pt, se, dk, fi, hr, ee, hu, lv, bg, cz, sk, si, se, lt, ro, gr, ad, gg, je, li, sm, no > 18 euros
DHL : UK, CH > 25 euros
DHL: CA, MX, KU > 45 euros
DHL: hk, tw, th, cn, kr, jp, id, mo, my, ph, sg, vn > 45 euros
DHL: US > FREE only 1 time per order