If you are not completely satisfied with your Horse Pilot purchase, you can return it to us within 30 days of purchase for an exchange or refund. Special conditions for the periods of sales and black friday: the expenses of return are chargeable to the customer for any purchase of products sold during these periods.
If you are not completely satisfied with your Horse Pilot purchase, you can send it back to us within 30 days following its purchase date for an exchange or a refund.
They must be in perfect condition, unwashed and if possible in their original packaging and labeled.
The return costs costs will be borne by Horse Pilot for European Union area. The return costs and the reshipment costs will be borne by the client for non-European Union area.
If your request concerns a pack, you can return it to us, in full or in part, within 30 days of its purchase date for an exchange or a full or partial refund. If you decide to request a refund for only one of the items in the pack, the pack will be broken and the associated discount will be lost. In this way, the products will return to their original selling price, and the refund will be calculated according to this.
For Horse Pilot products purchased through a third party retailer, please contact the retailer directly.
To return an item for exchange or refund, please fill in this form.